Terms & Conditions

  • Article 1 – Definitions*

In these terms and conditions, the following definitions apply:

  • Cooling-off period:* the period during which the consumer can exercise their right of withdrawal;
  • Consumer:* the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  • Day:* calendar day;
  • Long-term transaction:* a distance contract relating to a series of products and/or services, with the delivery and/or purchase obligation spread over time;
  • Durable data carrier:* any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal:* the option for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur:* the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract:* a contract whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
  • Technology for distance communication:* means that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.
  • General Terms and Conditions:* these General Terms and Conditions of the entrepreneur.
  • Article 2 – Identity of the entrepreneur*

Framez

  • Article 3 – Applicability*

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, the text of these general terms and conditions can be made available to the consumer electronically before the distance contract is concluded, in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in case of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions will remain in force for the rest, and the provision in question will be replaced by a provision that approximates the intent of the original as closely as possible.

Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

Ambiguities about the interpretation or content of one or more provisions of our conditions must be explained 'in the spirit' of these general terms and conditions.

  • Article 4 – The offer*

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or termination of the agreement.

Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

  • The price, excluding clearance costs and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will use the special scheme for postal and courier services with regard to importation. This scheme applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect the VAT (possibly together with the clearance costs) from the recipient of the goods;
  • Any shipping costs;
  • The manner in which the agreement will be concluded and what actions are required for this;
  • Whether or not the right of withdrawal is applicable;
  • The method of payment, delivery, and execution of the agreement;
  • The term for accepting the offer, or the term within which the entrepreneur guarantees the price;
  • The rate for distance communication if the costs of using the distance communication technique are calculated on a basis other than the regular base rate for the used communication medium;
  • Whether the contract will be archived after its conclusion, and if so, in what way it can be consulted by the consumer;
  • The way in which the consumer can check and, if necessary, correct the information provided by them under the agreement before the conclusion of the contract;
  • The possible other languages in which, in addition to Dutch, the agreement can be concluded;
  • The codes of conduct to which the entrepreneur has subjected themselves and the way in which the consumer can consult these codes of conduct electronically;
  • The minimum duration of the distance contract in the event of a long-term transaction.

Optional: available sizes, colors, types of materials.

  • Article 5 – The agreement*

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can, within legal frameworks, inquire whether the consumer can fulfill their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the agreement based on this investigation, he is entitled to refuse a request or order with reasons or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  • The visiting address of the entrepreneur's establishment where the consumer can go with complaints;
  • The conditions under which and the manner in which the consumer can use the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • Information about guarantees and existing after-sales service;
  • The data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
  • The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery. Each agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.
  • Article 6 – Right of withdrawal*

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This reflection period starts on the day after receipt of the product by the consumer or a previously designated representative by the consumer made known to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wants to keep the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and, if reasonably possible, in the original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known through a written message/email. After the consumer has indicated that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example, by means of proof of shipment.

If the customer has not made it known after the expiry of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal and the product has not been returned to the entrepreneur, the purchase is a fact.

  • Article 7 – Costs in case of withdrawal*

If the consumer makes use of his right of withdrawal, the costs of returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received by the retailer or that conclusive proof of complete return can be provided.

  • Article 8 – Exclusion of right of withdrawal*

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only